Disclosure of Information
In accordance to AMBD Fraud Risk Management Guidelines with reference TIU/G-4/2018/9 dated 24th December 2018, we wish to remind our customers the following:
- To disclose all the facts in the proposal forms fully and faithfully, otherwise the Takaful Certificates issued hereunder may be void.
- If any claim made under the Takaful Certificate is in anyway fraudulent or if any false declaration is made to support a claim, the Takaful Certificate shall be forfeited and Takaful Brunei shall be under no obligation to make any payment of claims.
- Takaful Brunei shall report any suspected or confirmed fraudulent cases to AMBD.
2 Easy Steps on How to Submit a Family Takaful Claim
Step 1
A claim must be notified to the TBK immediately. Otherwise kindly contact +673 223 1100 for further assistance.
Step 2
Obtain and forward all the necessary documents to support the claim to TBK Claim & Policy Servicing Unit. Please refer to claims supporting documents listed below.
The following documents to support your claim;
1. Death Claims
• Completed Claim form;
• Copy of Claimant’s IC;
• Copy of deceased’s IC;
• Copy of death certificate;
• Copy of Takaful certificate;
• Copy of police report if death (accident case only); and
• Letter from Financier (if applicable).
2. Total Permanent Disability
• Completed Claim form
• Copy of Claimant’s IC;
• Copy of Takaful certificate;
• Copy of Medical Report;
• Copy of police report (accident case only); and
• Letter from Financier (if applicable).
3. Critical Illness / Hospital Cash Benefit Claims
• Completed Claim form
• Copy of Claimant’s IC;
• Copy of Takaful certificate;
• Original Medical Report;
• Copy of Discharge Ticket; and
• Letter of Consent (signed by participant/person covered).
* Note: the items listed served as the guidelines for claims submission. The company reserves the right to request for further information or documents.
